Hi there. I have iphone 6 plus white 64gb. I'm overseas right now and try to use my local SIM at the moment. I already paid off my phone and request for unlock before i went overseas at t-mobile store. And they said i'll get the email between 24 hours.
here's the thing : my device unlock status is locked / unknown
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Alright. my device is supposed to be unlocked. But it's been 2 weeks and my device still locked. I couldn't use my local SIM because it says SIM Not supported. There's no such things as unlock code on the email i got. There's only 2 ways to unlock :
1.insert the non T-Mobile Sim and complete the process ( doesn't work because SIM isn't supported)
2. back up and restore ( doesn't work either )
Already try to contact the customer service on march 10 ,2017 and march 17, 2017. And the CS says that he will proceed.
and today on march 17, I checked my email. And again, same email with the first one :
1.insert the non T-Mobile Sim and complete the process
2. back up and restore
I try both ways and same result. it doesn't work. nothing changed.
I assume T-mobile doesn't unlock my phone yet because on my email they only told me how to unlock ( 2 option ways above )
So is there any other way to unlock it ? Cause i already try to contact t-mobile a few times. But always got the same answer. no solution at all. It's supposed to be easy things in many ways.
thank you before