hello I have sort of an odd question and we'll be putting my pride aside which is very difficult for me to do but I need to desperately ask if anyone has any advice on how to ask T-Mobile for help regarding my balance... I have been making $50 to $100 payments quite often and as much as possible however my bill is still out of control. I do not want to (nor really CANT) lose my service w/ them because not only do I love T-Mobile (switched from AT&T after almost 10 years & kick myself I should have done it sooner) but also because my seven-year-old son and myself are staying in a shelter and have been the last few months and I am on the verge of getting housing help and my phone is basically my lifeline as I finally have help starting to come in that will get my son and I out of this situation and if I lose my service all of that will be gone and we'll be back to square one again. And as I've mentioned previously I have been giving every dollar that I get to my bill & was hoping tmobil might consider lowering it for me to help me out of this tough situation... I was wondering if anyone has asked this before?