8326548364
8326548364 Mar 12, 2017 6:54 AM
  • Member Since: Mar 12, 2017

    I am using visual voicemail app on my phone.

    However, when I try to turn on "send as email" (&pay $4/mo) I get an error message that says "We are unable to update your account settings at this time.  Please visit my.t-mobile.com or call 611".  So-far I visited t-mobile.com to no avail.

    • 670 Views
    • 1 Reply
    • Latest reply on Mar 17, 2017 1:19 PM by tmo_chris

      All replies

      • tmo_chris

        Re: how to forward voicemail to email

        tmo_chris Mar 17, 2017 1:19 PM (in response to 8326548364)
        • Member Since: Nov 19, 2011

        Ahh, it sounds like you are looking for our voicemail to text service that is $4 a month. It sounds like the error you are getting is when you are trying to add the service to your account. Can you try rebooting your phone and trying to activate the service again? Your phone needs a data connection to the T-Mobile network in order to enable this service. If it's still not working, you will want to contact us so we can have our care team look at why the service is not adding to your account.