After update my phone keeps crashing when wifi is turned on. Need help...

giavid

    Has anyone found a solution to this problem?

    I have a Samsung galaxy 7S Edge. After I updated my phone I started running into issues once I turn my wifi on. If I'm on cellular data I'm fine. Once I turn on my wifi my phone / APPs crash. Some of the messages I get are "com.sec.epdg has stopped." or I get " Settings keeps stopping". Those are just 2. I get lots of different messages because its like everything is crashing.

    I called T-Mobile and the Support Agent tried to help me. She made me reset my phone but that didn't help. The problem came back once my phone was reinstalled. Plus I lost alot of my data. I wasn't very happy.

    She said Samsung was aware of the issue and working on a solution but its been awhile.

    I'm really fed up with this issue. I'm thinking of going to the Iphone!

    Anyone else having this issue and/or have a solution?

    Thanks

      All replies

      • theartiszan

        Did the problem reoccur before restoring your applications?

        • magenta3788784

          I just wanted to say this problem is not restricted to the S7 points not was the issue resolved with the Android 7 update.  I have the Note 5 I am running Android 7 and it is that exact update that caused all the issues described above and more.  My phone will no longer hold a charge at all (I already know about wiping the cache partition & have repeatedly done so), the phone is telling me that it is draining faster than it can charge, apps are crashing, calls are dropping, etc. Please stop FORCING the updates on us. If we choose not to and something goes wrong then it's on us, but when you Force us we have no choice and it's ruining our phones.

          • magenta4233559

            Me and my wife have the Samsung 7 Edge.  Mine is fine and hers does the same thing as described above.

             

            Hers started after I updated the apps.  5 different times I reinstalled the base OS with ODIN until I found out where it was crashing.  This last time it didn't crash since I turned off all auto updating through the play store and just updated the apps that she uses.

             

            That said.

            I am FORCED to take updates, not a consumer choice, FORCED.

            The phone is almost $1,000.  It is MINE, not yours, MY $$, MY Phone.  If I don't want the update that is on me and not you.

             

            You fill it with bloatware so we install alternate roms, you don't like that so you lock the boot loader.

            For what?  The network and data are already paid for in the plan so it's none of your business what we do with the phones.

             

            What it is is your a bunch of socialist control freaks that can't take no for an answer.

            Even the package disablers that are out there are blocked just for us to turn around and fix it then it is blocked again.

            If it is my  preference to disable or remove Amazon, Facebook or TMobile app from my phone it is none of your business.

             

            Now we got to the point that 4 months from this first complaint the issue is STILL present with forced updates on a $1,000 piece of equipment that belongs to me and how many others with the same issue.

             

            FIX IT or find new customers because my next phone will be a Windows phone or a cheap Chinese, unlocked android and I will never buy Samsung again.

             

            Your not going to take my money and give me a non working product filled with data collecting automated garbage that crashes my phone and not give me a choice but to take it lying down.

             

            In the end if push comes to shove I can also just change carriers but I'm pretty sure that you all have the same business practices.

              • tidbits

                magenta4233559 wrote:

                 

                Me and my wife have the Samsung 7 Edge. Mine is fine and hers does the same thing as described above.

                 

                Hers started after I updated the apps. 5 different times I reinstalled the base OS with ODIN until I found out where it was crashing. This last time it didn't crash since I turned off all auto updating through the play store and just updated the apps that she uses.

                 

                That said.

                I am FORCED to take updates, not a consumer choice, FORCED.

                The phone is almost $1,000. It is MINE, not yours, MY $$, MY Phone. If I don't want the update that is on me and not you.

                Samsung made it this way.  All their devices they force you to update.  Samsung will not even troubleshoot your device if you are on a older version of their software.  They'll tell you to upgrade first.

                 

                You fill it with bloatware so we install alternate roms, you don't like that so you lock the boot loader.

                For what? The network and data are already paid for in the plan so it's none of your business what we do with the phones.

                T-Mobile has NEVER locked bootloaders, and even expressed they will not force manufacturers to lock bootloaders.  It's up to them.  HTC when sold by T-Mobile has been able to be unlocked.  LG could be unlocked until LG themselves started locking the bootloader worldwide.  Samsung started locking the bootloader more than likely because of banks and Samsung pay. All SD versions have locked bootloaders, and ironically China is the only one that can unlock theirs.

                 

                What it is is your a bunch of socialist control freaks that can't take no for an answer.

                Even the package disablers that are out there are blocked just for us to turn around and fix it then it is blocked again.

                If it is my preference to disable or remove Amazon, Facebook or TMobile app from my phone it is none of your business.

                Ironically manufacturers get paid for these apps, and why our devices are cheaper than overseas without VAT.

                 

                Now we got to the point that 4 months from this first complaint the issue is STILL present with forced updates on a $1,000 piece of equipment that belongs to me and how many others with the same issue.

                 

                FIX IT or find new customers because my next phone will be a Windows phone or a cheap Chinese, unlocked android and I will never buy Samsung again.

                 

                Your not going to take my money and give me a non working product filled with data collecting automated garbage that crashes my phone and not give me a choice but to take it lying down.

                 

                In the end if push comes to shove I can also just change carriers but I'm pretty sure that you all have the same business practices.

                Here's a little bit of information manufacturers and carriers admitted to a few times in court back in the day. 

                 

                Reason why contracts have diminishing returns because of a CA lawsuit.  What we learned that carriers often lose money selling devices.  They make it up by services, and at the end of the day they recoup that money.  OEM's make almost full amount when a device is sold, and they set the prices.  Carriers if they do make money is usually no more than $20 per device.  Generally they end up not making that money because there is a cost association have a physical inventory.

                 

                 

                In the end shouldn't you NOT have a cell phone considering they have the same business practices since it's based on principle.  Honestly best thing to do is buy unlocked, or import devices.

              • magenta4233559

                Thank you Tidbits for that grandiose reply.

                 

                Being I have been rooting and using custom roms for the last 8 years I know a couple of things as well.

                 

                Back to the original problem.

                You explained your point of view line by line however is the problem fixed?

                When will it be fixed?

                 

                I installed a Verizon version of S7 and it worked just fine outside of not being able to use the network so the phone is working and it seems Verizon has the correct wifi drivers and software running.

                With a locked boot loader I am unable to flash a different version of the wifi drivers so I am stuck.

                 

                As far as T-Mobile software..It is locked so I can not uninstall software that is unnecessary for it's function.  That comes from T-Mobile.

                 

                Now, my wife's $800 computer that can make phone calls works fine now because I blocked updating.  How, my little secret.

                 

                What I have learned is I'm just going to buy an unlocked 3rd party phone from an online company with no tax and a 3rd of the cost because I can no longer rely on T-Mobile or Samsung.

                 

                I do not want bloat ware and I am not foolish enough to use a cloud service or pay for something using my phone.

                 

                The bottom line is it's called THE FREE MARKET and I will take my business to a company that gives me the best service.

                As far as the socialist comment, Germany is a socialist country that does thing for your own good and T-Mobile is an extension of that.

                South Korea is nothing but the same and Samsung runs the show there.

                 

                So due to this little snafu that even you in your long explanation of things have not come up with a solution to an $800 coaster so I took matters into my own hand and rectified the issue just to never trust T-Mobile or Samsung with another $1,000 or now $1200 for the S9 that has nothing for the upgrade other than facebook improved.

                  • tidbits

                    I have been writing my own roms and do this for a living.

                     

                    That said T-Mobile does not touch roms like people think they do.  It's the biggest lie in the world even on XDA.  We know for a FACT carriers are not going to get proprietary code from all OEMs to modify. Samsung has ADMITTED on multiple interviews which gets glossed over they charge for it and they make it happen.  If there is a problem only the developers can fix it...  What T-Mobile going to do?  Only do this "Some of our customers are having issues can you please fix this?"  Now how are they going the issue if they don't have source or even logs of what happens.  Samsung will pass the buck because... People are naive to think they are to blame for anything.  It's easier to yell at the carrier.  Notice Europe and Asia have better support?  Notice they got bloatware, and contracts, and even pay more than we do for devices...  Why are they getting better support?  They stopped blaming carriers a long time ago and go directly after the manufacturer.  Want to see results I believe we should change our mindsets.

                     

                    You can go to another carrier and same results happens when you have issues.  Carriers can't do anything other than basic troubleshooting and warranty exchanges.

                  • magenta4233559

                    If you do this for a living then please tell me what other carrier has a locked boot loader so I can avoid them.

                     

                    I guess we can just say Samsung has a thing against T-Mobile.

                     

                    And despite the fact that I am unable to uninstall a useless T-Mobile App without rooting is just a cooincidence as well just like the Amazon and other garbage on my phone.

                     

                    Either way AFTER I froze everything and got my wife's WIFI working an automatic update killed it again and ANOTHER COINCIDENCE all the privacy settings such as don't sync MY PRIVATE PASSWORDS with Samsung just happen to turn back on by itself.

                     

                    tsk tsk tsk.

                     

                    My next phone will be a Windows phone just for try-sy'ssss

                    And I WILL switch to whatever carrier that Windows phone is on.  Just to see what's what.

                     

                    Meaning T-Mobile in it's lack of using it's influence loses another customer.

                     

                    I am not paying a $1,000 for a phone that doesn't work and you are forced to have crap on there that you don't want.

                     

                    For now on it's never buy another Samsung device either.

                    • magenta4233559

                      I'm using the same thing on mine, for some reason it won't work on my wife's despite being the same exact model and OS.

                       

                      I just hate samsung LITERALLY!

                      • magenta4233559

                        Here for all you KNOW IT ALL IDIOTS OUT THERE and especially the ones who work at T-Mobile that could not help me or anyone else with this.

                         

                        Long Press the location button until you come across location method and improve accuracy.

                        f you change location method to GPS only your wifi will work again.

                         

                        In my case after the last FORCED UPDATE FROM T-MOBILE AGAINST MY WILL...
                        The improved accuracy has two buttons for wifi and blutooth.
                        After the update they were both turned off and somewhere in the sloppy linux programing it broke the wifi.
                        It took me over hald a year and one smart Indian dude to point that out.

                         

                        So shame on you people for not knowing anything or being able to help me.

                         

                        I will never buy another Samsung or another phone with T-Mobiles logo or software on it ever again.

                         

                        I just bought another LG online at half the price with no tax and will give my Galaxy S7 to one of my kids.