About a few weeks ago my phone broke so I had my mom call and pay for insurance claim so I could have a new phone sent to me. I get the new phone and I get it all set up and everything but there is one problem. They sent me a phone that would not except data so I could not get calls or sms. The only thing the phone was good for was checking my emails when I have wifi. So I drive all the way to my moms house to call and try to have them figure it out. They tried everything and could not figure it out and pretty much they said they are going to have to send me a new phone. Well the guy I talked to said that if I had it sent to where I had been going for vacation the phone should be there by the time I get there. I wanted to do this because I needed my phone for many reasons. Well I had it sent there and I get there and my phone was said to get there the day after I left. They told me to call them once the phone was in and they would send it back and have one cent to near my home. The only thing is I don't have a working phone. I have been too busy to go in store and have this dealt with so I have been trying to find a way to contact T-Mobile without a phone. Oddly enough it has been near impossible and quite annoying to be honest. My only option was to right here for help or write a letter and send it in. I guess I may have to make time to go in store. I have been extremely upset that I had payed for a new phone to be sent to me and I get a new broken phone and then they were going to charge me again to have a new one sent and to be switched out. There is also the fact that they expect me to call them with no phone as well as not getting my phone that I payed for when I was told I was going to have it. I don't know if anyone else has had to go through this as well but does anyone have any advice or would my best bet be to just make time to go in store?