I Love T-Mobile, I have gotten great service ever since I signed on.
I love it so much that I have been telling as many of my family to switch over. I've even gotten a few of my co workers to switch.
FInally when my auntie decides to join our family plan, I order her a phone and add her to my account as a third line in addition to the two I have already.
When the phone arrives, it appears there is a new promotion for a free third line. Excited, I call T-Mobile to port my auntie's number over.
The guy on the phone assures me that I am eligible for the 3rd line promotion. Even convincing me to purchase a new SIM card for an extra $25 for reasons I still dont understand.
Fast forward to today and I'm on the toilet doing my business, so I decide to check my T-Mobile profile to see my amazing savings.
To my surprise I am being charged $40 for the third line.
Nearly immediately, my sphincter slammed shut, ruining the rest of my bowel movement, and I promptly call T-Mobile customer service, only to be informed that I am not eligible for the promotion. I will now be constipated for the rest of the day.
I know you guys can do better.