That is quite a bit of money! We definitely want to make sure you are able to get this deposit sent back to you! When you called us, were you told that the check was already mailed out to you?
No. When I called you the only thing told to me was "Your account is closed. We can't access your account. We don't know. Check with CityBank by yourself."
They also gave me my refund form number.
This is something that we can definitely look into. I would suggest that you reach out to our social media team T-Force using the Facebook or Twitter links in my signature. They will be able to take a holistic look at your account to see what specifically happened.