G5 won't turn on

mlstone11 Mar 7, 2017 9:34 AM

Member Since: Mar 7, 2017

I received a new G5 yesterday and now this morning it will not turn back on. I know its charged and everything, it just won't turn back on or do anything. Suggestions??

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Re: G5 won't turn on

tmo_marissa Mar 13, 2017 9:11 AM (in response to mlstone11)

Member Since: Sep 7, 2016
Hey there mlstone11! What an awful experience to have with a brand new phone, I'm so sorry to read this and sorry that we left you hanging here. How is everything going? Were you able to get this G5 up and running?

- Marissa
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Re: G5 won't turn on

tmo_mike_c Mar 19, 2017 3:41 PM (in response to mlstone11)

Member Since: Jun 25, 2012
Just wanted to follow up and ask, did your phone power up at all? Please let us know if you still need help getting this issue resolved. Thank you.
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