Used this Fone with Ultra MVNO, how can I get it unlocked?

quadp Mar 7, 2017 1:13 PM

Member Since: Mar 7, 2017

Hello purchased this fone from best buy Feb2006 and used it with my Ultra service. I am no longer with Ultra and contacting tmobile requires a valid fone/account. I am away from the States and need to unlock it from tmobile network.

How can I contact Tmobile as you can only initiate a contact if you have a valid account with tmobile?

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Re: Used this Fone with Ultra MVNO, how can I get it unlocked?

quadp Mar 7, 2017 1:13 PM (in response to quadp)

Member Since: Mar 7, 2017
Feb 2016 was the purchase date.
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Re: Used this Fone with Ultra MVNO, how can I get it unlocked?

tmo_marissa Mar 13, 2017 10:27 AM (in response to quadp)

Member Since: Sep 7, 2016
Hey quadp! T-Mobile can only unlock branded equipment for current or former customers, eligible per these requirements. I am super confused about how your phone wound up locked, because it seems that in order to use a phone with Ultra, it would need to be unlocked originally! My best suggestion here would be to contact them and see what course of action can be taken. I wish we could offer more assistance here!

- Marissa
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