wrong billing every month. need help.

fenghuicheng

    I switched from ATT to Tmobile last Nov. I am in T-Mobile One plan. Under this plan, 4 lines is for $140. But my billing is always wrong and charging me $160. I need to call every month to the customer service and get the $20 credit back. How come it can not be right? Who will fix it to me?

      All replies

      • tmo_marissa

        Oh no, fenghuicheng!  I don't like the sound of this at all.  We absolutely want to make sure your billing is accurate. 
        In this Community, we're not able to take a peek at your bill to figure out what we're missing - I know that typically four lines of T-Mobile ONE with AutoPay is $160 a month, so if your bills are supposed to be lower I'm guessing that's due to a promotion your account should be enrolled in?  If the credits aren't showing up to reduce your bill to the correct amount, we definitely want you to Contact Us so that we can verify your account details and figure out what's missing here.  If you'd like to try an online format, you're welcome to reach out to our T-Force team via Twitter (@tmobilehelp) or Facebook - our teams through those channels do have methods to securely verify your account details and hopefully get to the bottom of this so that you don't have to make these calls!

         

        - Marissa