i joined T-Mobile last week after seeing the new One plan, which promised unlimited data, unlimited HD streaming, 10gb mobile hotspot. I got my service activated and found setup in the mobile app confusing. It says I have unlimited "4g LTE" hotspot data, not 10gb. Even worse, unturned on tethering on my iPhone, connected to the hotspot with my tablet, and launched an Amazon Video. Amazon video is listed as one of the Binge On partners. I watched about 50 minutes of video and checked data use on my mobile hotspot. It said 0.9gb of Unlimited used. Huh? Shouldn't it have said 0 of 10gb used since the streaming video is specifically advertised by TMobole as not counting against the hotspot data? I called TMobile support and one rep told me that I had to turn on Binge On (which isn't true, that's enabled by default and it is no longer a setting customers can view). Rep 1 said that's why the video data counted against my hotspot.
But I used the #266# code and now I know it's on. I called back and the second rep told me that my mobile hotspot is indeed unlimited. again Huh?? I asked why it is unlimited when it clearly said I get 10GB of high speed hotspot data. Rep 2 said again that my hotspot is unlimited. since rep 1 and rep 2 were telling different stories, I talked to rep 3 who said I had 10gb of high speed hotspot but video would not count against the 10gb if Binge On was enabled.
Well, Binge On is enabled. I did another test and steaming video via tethering did indeed use my hotspot data. However my tmobile app also still says I have unlimited 4g LTE.
THis is is very confusing. which of these is true??
1. the mobile app is wrong, I have 10gb LTE and even though the mobile app says tethered video is using data, it really isn't.
2. the mobile app and rep 2 are right and somehow I really do have an unlimited hotspot, not a 10gb hotspot, and my billing page is wrong.
3. rep 1 was right and somehow binge On isn't working on tethering even though it is supposed to. Also, the tmobile app is wrong when it says I have "unlimited 4g LTE"
does anyone have the secret decoder ring? I get 3 answers from 3 different TMobile reps.