Sorry for leaving you hanging here Something definitely went wrong during your activation and I cannot apologize for the headache this caused you. I have %100 confidence that our over the phone customer care team will make this right for you. Please let me know what ends up happening here as I want to ensure you are taken care of.
I'm not sure how this forum works and if you a T-Mobile employee, but I have to say, I was pretty up when I posted my original message. However, now, I'm beyond upset. I've tried calling 3 times to straighten this out - the phony charges - activating 4 lines on my account when I came into the store to get data on ONE iPad.
Now, I'm taking legal action to defend my credit and make sure that as my people understand what T-Mobile did to me and to probably many others. What a scam!! I cannot believe a company would do this. In each phone call I was promised that the charges would be removed. Now, a collection agency is sending me a letter?!?!? Unacceptable.
Well - can it get any worse?? I just received a notice from a collection agency. I guess it's time to take action against T-Mobile. Glad I have a attorney friend willing to help. This is absolutely ridiculous. I'm on a mission now to make sure I get the word out to everyone that they should never use T-Mobile.