Sorry that you were having an issue. I'm glad that you are now getting calls and messages on the devices, so at least that portion is settled.
The rep you spoke with is incorrect. With the paired devices, incoming calls and messages are sent to both, but outgoing records are only available on the device on which you made the call. If you want to have a full accounting for both, the best way to manage that is to utilize the DIGITS application. It should work fine particularly on your primary device; we are still working to improve how it operates on your paired device though it should be pretty good with the current builds. In that fashion in the DIGITS app you will have the entire record regardless of which device was used to message or call.
It's worth noting that with phones like the Samsung S6 or S7, these devices have DIGITS built in directly so that there would be no need for the application just to sync back your out-bound messages and calls from other devices. Until we get more devices with this functionality built-in, the only choice to have full accounting is to use the application.
I'm also interested to hear how you are using these two devices. Since both are relatively similar in class and the main use cases for having paired devices from our initial findings was to use it with things like Smartwatches or lesser feature phones so that you don't want to risk damaging/losing your more expensive primary device.
Thanks again for helping to test DIGITS and providing feedback!
This thread was the product of our fantastic collaborators during DIGITS Beta! As many terms have changed and bugs have been exterminated since the Beta launched, the information here may no longer be accurate. If you still have a question, please search our active threads or ask a new question in the DIGITS space!