Goodness, karmakat357 - I'm so sorry to read this, and sorry for the delay in our response. We would hate to lose your business after a decade and a half - this experience would be frustrating after one month, nine is simply not cool. We need to get this looked at and taken care of for you ASAP.
Since the Support Community is a user forum, we're not able to review individual accounts here to resolve this type of issue. It sounds like you've been reaching out - have you had a chance to work with our T-Force team yet? They're our social media support team - you can contact them through Facebook or Twitter through one of the icons on my badge below. Since you're looking for online assistance it might be a great format to try - in those channels they do have the ability to securely authenticate your account and can take a peek to see what's happened here and what needs to be done to make it right. Please give us a shout there and let us know how it goes for you - I'm sorry again that this has been ongoing for such a considerable amount of time.