SD card no longer recognized


    I just upgraded to Nougat and noticed that my SD card wasn't listed in storage. I performed the following to try to troubleshoot it:


    Step 1: Force Reboot The Device


    Step 2: Clear System Cache Partition


    Step 3: Remove Your SD Card And Reinsert


    Step 4: Make A Backup Of Your Files To Your Computer/Laptop Then Format SD card


      External storage not visible in My Files (SD card not inserted) or storage settings


    Step 5: Use Another SD Card Or Buy A New One


      Bought a new SanDisk 64 GB Micro SD. My computer can see it ok. Used it to format the micro SD card. Reinserted it into the phone and it is still not visible.


    Step 6: Factory Reset Your Device


      SD card is still not visible.



    Any other ideas?

      All replies

      • tmo_mike_c

        Re: SD card no longer recognized

        Wow you've done a ton of work already ctubby. I'm really surprised after all this it's still giving you trouble. Which model Samsung do you have? Have you also tried using the phone in Safe mode to see if the same thing happens? After you reset the phone, did you test out the SD card first before you put all your data back on the phone?

        • tmo_marissa

          Re: SD card no longer recognized

          Hey there!  I agree - you've done an impressive amount of troubleshooting solo.  Were you able to test out the additional suggestions Mike offered?  How is everything going?


          - Marissa