I'd appreciate any help you can give.
I have two of my own phones and want to switch to T Mobile from ATT just before end of this month so that I will not have to pay two phone bills in March. Last week I placed an order on Feb.19 for two SIM cards via a telephone rep who said it would take five days for them to arrive. On the day they were to arrive I checked the tracking information and they hadn't moved from Team Mobile. I called customer service and a rep confirmed they hadn't moved. He got the shipment started and promised they'd be here by Monday. The UPS tracking number now shows March 3 as the estimated delivery date. I'm skeptical that they'll arrive before that date. I've never had a UPS package that has appeared before the estimated delivery date.
What can I do now to insure that I don't have to pay ATT for the next billing cycle?
Do I need to have the SIM card in hand before I can switch my phone number from ATT to Team Mobile?
Can I transfer my phone number from ATT to Team Mobile without having the SIM cards?
Can I purchase SIM cards from a store and then cancel the other ones that are on the way?
I don't know which is harder, getting off ATT or joining Team Mobile.
So far I'm not impressed with Team Mobile service. The late SIM card is not the only issue I've had with this order.