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  Re: Android 7 upgrade: wi-fi issue

  snn_555 Feb 25, 2017 5:49 AM (in response to muyvago)

  • Member Since: Mar 1, 2015

  A lot of folks have tried a factory reset without auto restoring any apps or settings and seem to have found that rectifies a lot of issues from the update.
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  Re: Android 7 upgrade: wi-fi issue

  hallda Feb 27, 2017 5:02 AM (in response to muyvago)

  • Member Since: Apr 30, 2014

  I hate to admit or say this, but it seems that many of the major updates recommend/need a factory reset to function properly after they have been installed.

   

  Biggest thing to remember is backup any data that you can before hand, and for caution remove the memory card (micro SD) if you have one, just to be safe.
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    Re: Android 7 upgrade: wi-fi issue

    muyvago Feb 27, 2017 5:26 AM (in response to hallda)

    • Member Since: Feb 25, 2017

    I hate this option. Reset to factory settings, then reinstall everything and hope it wasn't in futility. (sigh.)  I'll be upgrading to the S8 when it comes out, assuming they don't explode.
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      Re: Android 7 upgrade: wi-fi issue

      tmo_mike_c Mar 5, 2017 9:17 AM (in response to muyvago)

      • Member Since: Jun 25, 2012

      Hey muyvago, you could try switching the phone to Safe mode first to see if the same thing happens. If it doesn't, that could mean there's a 3rd party app that's conflicting with the update and causing the issue. If that's the case, uninstalling apps would be an option instead of resetting the entire phone. With that being said, the factory reset would be the last resort to help fix this. Please let us know what you decide to do. Thanks.
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        Re: Android 7 upgrade: wi-fi issue

        muyvago Mar 9, 2017 10:34 AM (in response to tmo_mike_c)

        • Member Since: Feb 25, 2017

        Apologies for my late Reply. (I'm currently traveling.)  Rebooting to Safe Mode did NOT resolve the issue.  What did work, somewhat, was wiping cache partition. I say somewhat, because after rebooting, the Settings app did NOT stop when I looked at Wi-Fi in Connections. However, it did crash again when I needed to change the Wi-Fi connection later in the day.  I wiped the cache partition again and got the same result.  Wiping the cache partition only resolves the issue one time.  As I'm traveling, I don't want to do a factory reset.         
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          Re: Android 7 upgrade: wi-fi issue

          tmo_mike_c Mar 9, 2017 10:59 AM (in response to muyvago)

          • Member Since: Jun 25, 2012

          Okay, well thanks for giving that a shot. I completely understand not wanting to the reset right now. I do think it's worth a shot at some point when you're ready. It's definitely something from the phone and a reset, as mentioned before, can help fix this.
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            Re: Android 7 upgrade: wi-fi issue

            muyvago Mar 9, 2017 12:34 PM (in response to tmo_mike_c)

            • Member Since: Feb 25, 2017

            Thank you for your assistance
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              Re: Android 7 upgrade: wi-fi issue

              tmo_marissa Mar 15, 2017 10:57 AM (in response to muyvago)

              • Member Since: Sep 7, 2016

              Hey muyvago!  I don't know how long you'll be on the road (or in the air?) but I wanted to stop by and see if you'd been in a position to try out a Master Reset.  If you're still travelling, that's totally understandable- just thought we'd check in with you!  Hope everything's going well.

               

              - Marissa
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                Re: Android 7 upgrade: wi-fi issue

                muyvago Apr 3, 2017 1:13 PM (in response to tmo_marissa)

                • Member Since: Feb 25, 2017

                I won't be stateside until the end of April.  Once I return, I'll probably upgrade to the S8+.

                Thank you for your concern