How do I add MOTO X as my device on my T-Mobile account?

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  Re: How do I add MOTO X as my device on my T-Mobile account?

  tmo_lauren Feb 20, 2017 2:54 PM (in response to sgebala)

  • Member Since: Jul 14, 2011

  Welcome to our Support forums and great question!

   

  You would not be able to get native WIFi calling on an unlocked device!

   

  -Lauren
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    Re: How do I add MOTO X as my device on my T-Mobile account?

    e2k Feb 20, 2017 3:07 PM (in response to tmo_lauren)

    • Member Since: Jan 7, 2015

    tmo_lauren wrote:

     

    You would not be able to get native WIFi calling on an unlocked device!

     

    With all due respect to tmo_lauren, I'd like to offer the following clarification...

     

    The issue is not that the device is unlocked. A device being locked or unlocked has not bearing on whether it has WiFi calling. The issue is whether the device has the WiFi calling feature in the firmware. The MOTO X does not, and therefore cannot use WiFi calling.

     

    I believe what tmo_lauren was trying to explain is that most devices that do not have T-Mobile branded firmware do not have WiFi calling. So if you use a non-T-Mobile device that has been unlocked on the T-Mobile network, it is unlikely to be able to utilize WiFi calling. There are some exceptions, and there are likely to me more exceptions in the future since Google has now integrated the WiFi calling feature into the base Android code. At this point, however, there are still only a handful of such devices.
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      Re: How do I add MOTO X as my device on my T-Mobile account?

      tmo_lauren Feb 20, 2017 3:09 PM (in response to e2k)

      • Member Since: Jul 14, 2011

      You are definitely more correct than myself, thank you for taking the time to be so thorough! Everything said above is correct!

       

      -Lauren