Hey jorsat! I hate reading that you're not receiving your monthly credits for this promotion. It's a good sign that the lump sum credit was issued, but crazy to hear that the monthly adjustments just disappeared after a few months. Since the Support Community is a user forum, we aren't able to take a look at individual accounts here - but we definitely want a team to take a closer look at this. Since you've already taken the time to outline this issue, would you be able to reach our to our T-Force team? You can contact them through Twitter or Facebook - in those channels we can authenticate your account details so we can see what's going on. You can copy and paste the above message into a DM with one of us there, rather than repeating yourself all over again. Please let us know how this goes!
I returned my Iphone 5c to preordered the Iphone 7 in October. Same story as everyone else with countless hours on the phone with no credit. Please let me know if anyone has received there credit yet.
I'm have a similar issue.
we payed off our iPhone 6 $100 to turn it in to get the free iPhone 7 on sep 9 2016. The first day of promotion.
did not have to change to new plan because people from sep 9 to sep 14 do not have too. was told I phone 7 would be free 5 times. Did not want to turn perfectly good iphone 6 in to purchase new phone. 8 months later I noticed I have been paying for the iPhone 7. $28 a month Hidden under my sons phone on bill. Been working with customer service and store manager to no avail. So my iPhone 6 was stolen by T-Mobile because they won't return it, and I'm paying for an iPhone 7 I did not want to pay for.