Hey jgpursifull! I'm sorry that we lost your business and about the inconvenience here - online accounts are closed when an account is canceled to protect your information. We send final and revised final bills to the last mailing address on file following the timeline of your standard billing cycle - so if your cycle always closed on the tenth, it would take about four days to produce the statement and then it would be on its way to you on the 15th - and hopefully, that's a short trip through the postal service. You can find a little more information about a final bill on our Billing FAQs page - the link there to the breakdown in billing differences between Bill Current and Billed in Arrears accounts can be really helpful. Please let us know if you have any more questions, we're happy to help however we can!