At my company we signed up our company lines to T-mobile .. the rep handed me a card explaining the business family discount : Business Family Discounts | Business Paid Phone Discounts | T-Mobile ... I was paying $100.00 a month with AT&T , and was told I would pay only $50.00 a month for 2 lines with this deal and T-mobile if I was to switch. So unfortunately, I did. I was told by the store reps that the first month would be pro-rated and might not show the discount, but after that I'd see it. I was also told that I shouldn't be concerned that there is no mention of the plan in the paperwork, it's just there I took their word for it and signed and left.
3 months later, still no discount, and our company rep no longer works with T-mobile. Last month I called in for the second time and spoke to another rep who after hours of trying to explain what this plan is, finally added a $40 credit to my account (woopie) ...now this month the credit is gone and the plan has gone up to $140.00 a month with more misc charges.
Who at T-mobile do I talk to about this plan? Is there a business number I should be calling since the regular T-mobile employees can't figure it out?