Promo rebate denied

dimatkach

    I used the HOLIDAYBOGO promotion back in December to get two S7 Edge phones.

    Just today, I went online to check on status of the rebate, and it says "denied" with any explanation.


    I tried calling support, and first spent an hour talking to a woman than seemed completely clueless, and kept insisting that I had to call Samsung. I then hung up and called again. This time, a different woman said I needed to be transferred to rebates help line. So, she transferred me, and after 20 minutes on hold it just disconnected.

     

    What do I do know? Does anyone know how to contact them directly?

      All replies

      • e2k

        Re: Promo rebate denied

        I suggest you work with T-Force to help resolve your issue.

         

        To contact T-Force

        Go to the Contact Us page and use the Facebook, Twitter or Google Plus link under in the “Social Support” section.

        • Re: Promo rebate denied

          Did you activate the 2nd line for the 2nd phone?

          • greenman15

            Re: Promo rebate denied

            I would try calling the rebate support number directly. I had the same thing happen when they tried transferring me. Calling direct worked every time and they're much more helpful. Do the following to get through to a live agent:

             

            1-877-311-8853

             

            Press 1 for English.

            Press 2 for Terms & Conditions

            Press 2 for General Instructions

            Press 1 for Additional Assistance.

             

            Hope you get it sorted out.