I went to a TMobile store an hour away to ask about removing a line from one of my ipads.
The sales rep talked me into upgrading my ipad and said that a new one would be arriving at my home by mail in 2 days.
He also sold me a pair of earbuds and a bluetooth keyboard, adding $10 extra a month to my bill. He said that I would actually pay $12 a month less because there was a promotion for my 18 years of loyalty to the company. (I was with Voicestream and Aerial back in the 90s). Well, there is no promotion so color me stupid.
Then I got a text message stating that I'd added 2 more lines to my account. I didn't do that.
So TMobile thinks its loyal customers are chumps?
TMobile needs to remove those charges from my account.
Yikes teachergamerkat I feel really bad this happened and I want to help you. After what you've been through, we definitely owe it to you to sort this all out. I sent you a private message you can get to by going here: https://support.t-mobile.com/inbox. Please reply to that message, and I'll do everything I can to help sort this out for you. My apologies you've been treated like this. No customer should have to go through this, not even our most tenured ones.