I went to a TMobile store an hour away to ask about removing a line from one of my ipads.
The sales rep talked me into upgrading my ipad and said that a new one would be arriving at my home by mail in 2 days.
He also sold me a pair of earbuds and a bluetooth keyboard, adding $10 extra a month to my bill. He said that I would actually pay $12 a month less because there was a promotion for my 18 years of loyalty to the company. (I was with Voicestream and Aerial back in the 90s). Well, there is no promotion so color me stupid.
Then I got a text message stating that I'd added 2 more lines to my account. I didn't do that.
So TMobile thinks its loyal customers are chumps?
TMobile needs to remove those charges from my account.
Yikes teachergamerkat I feel really bad this happened and I want to help you. After what you've been through, we definitely owe it to you to sort this all out. I sent you a private message you can get to by going here: https://support.t-mobile.com/inbox. Please reply to that message, and I'll do everything I can to help sort this out for you. My apologies you've been treated like this. No customer should have to go through this, not even our most tenured ones.
Manage your T-Mobile account