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That service has a fair amount of negative reviews with the BBB. The most common complaint is that it may take 8-16 days for payments to be processed by them and paid to the recipient of the payment. They can only be reached via email. You may have to wait a week or 2 before you see the cleared payment. Is this a prepaid or postpaid T-Mobile account? If postpaid, you will likely see a late fee, if prepaid, you should go down to a T-Mobile store and make a payment to turn service back on.
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Hey amigdula1, are you still waiting for your payment to post to your account? Internally, we don't have information on these types of third party bill payment systems - frankly I think that's likely because there are so many. Since Support is a user forum, moderators here can't take a peek at your account and see if your payment's logged on our side yet - do you see any updates on MyT-Mobile or the app? When you provided your payment to them, is it possible that your account number was entered incorrectly? I certainly hope it won't take as long as snn_555 mentioned from the research he did! Hopefully this is all resolved by now. Please let us know how you're doing!
- Marissa
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Good morning, amigdula1!
I just wanted to swing by to see if you were able to get the issue with your payment sorted out. Please keep us updated. We're hoping for the best!