As every one I traded my iphone 6 for the iphone 7plus. I shipped my 6 on around November 2rd, I haven't recieved any email that the warehouse has ricieved my phone till now!
The first time I called was on Thanksgiving day, they said my phone is already in the warehouse, and I will get my credit back within one month!
After a month, I still didn't recieved any notice about my phone, so I called again, they said they could not find my phone in the warehouse! It dissapear! They asked me if I have tracking number or not; that is very funny because the post office told me that the return package of tmobil does not come with the tracking! Was that my probelm? They promised they will call me back in 10 days, but nothing after 10days! I called again of couse; this time they told me they have found my phone; and I will get my credit back before the second billing cycle.
After that I called again(because they never called me back!), they told me that I still need to wait to the third biiling cycle to the six billing cycle!
After the 3rd billing I still get nothing! I called to Tobile, they told me that my phone has LIQUID DAMAGE!!!!! They told me I won't get any credit to me! It means I have to pay the full amount of the iphone7 right now, and they took away my iphone 6 as well!!!! I am very angry this time! My iphone 6 never got liquid! It was in great using condition!! This is very rediculous company! They keep my phone in the warehouse for three months right now they just told me my phone got liquid damage!! I will put this to the Court and BBB! I don't like to be playing fool!!