Hoping someone has had success with a similar issue. I have 5 phones on an account plus a couple data devices. Two of the phones, mine and my wifes, have incorrect caller id information. If I call a land line phone that has caller ID service the name that comes up is the name of my previous employer. If my wife calls her number comes up as my name. The phones we've tried this on are not phones where we're a contact, so it's not related to an incorrect contact. It happens when we call any phone that displays caller id info and where we are not a contact. Obviously if we're a contact it displays the name associated with our number. While I haven't dug into the carrier's which we're calling, it seems to be across any/all, regardless if it's ATT, Century, Cox, etc
I have been w/ TMO for several years and I'm pretty sure it's been like this the entire time. I have been back and forth with TMO for the last couple years trying to resolve. I reach out, they try a few things, I get disgusted and give up. A few months later I pick it back up again with no luck. They've tried resetting, deleting, even just removing the information so it will only show the number. My wife uses her cell phone for business and it's unprofessional that my name comes up on caller ID when she calls on accounts. For me it's embarrassing and maybe a little suspect that whenever I call my current boss my caller id indicates my previous employer. Probably wondering if I still work for them or if they're paying for my phone...
As a background on the issue.
1. My account used to receive a discount as an employee of that previous employer. But my account is under my name and not a corp account.
2. Not sure if it's related, but ~1-1/2 years ago I tried to purchase 2 new iPhones directly from Apple and they were unable to sell me a phone. There was something with my TMO account that prevented them from porting my number to the new phone. It was as if I didn't have the permission to do so, or I had an outstanding equipment balance on the phone.
I'm about at my wits end. I hate to move my whole account to another carrier just to resolve a caller id issue. Anyone ever experience a similar issue?