Happy Saturday, jaor!
The PIN that you're looking for is 4-digits and was set-up at the time your account was created. To reset your PIN, follow these steps:
- Call 611 or *8646.
- Say NO to Refill Your Account option.
- Wait for SIVR options and say Manage My Account or press 1.
- Say Change My Account PIN or press 1.
- Enter the new account security PIN twice.
Let me know how that goes!
Just wanted to check in and make sure you were able to make the changes you needed!
No you can't do it. you need to call them and wait for 20 minutes for customer service to respond.