Unlock doubt


    Good morning I'm from Brazil and I would like to know how to unblock to use the operators from here I bought a device there in the USA I have the chip plus he does not get the signal here

      All replies

      • e2k

        Re: Unlock doubt

        You must be a current or former T-Mobile USA customer in order to qualify to receive an unlock code. Please review the unlock requirements. If you meet the requirements, call customer service or initiate a chat session from the contact us page to request an unlock code.


        Please note that if you are not a current or former T-Mobile USA customer, you do not qualify for an unlock code, and cannot obtain one from T-Mobile. In such case, you will have to use a commercial unlocking service.


        To reach T-Mobile customer care from abroad:

        • From a cellular phone with a T-Mobile SIM card, dial 1-505-998-3793. You will not be charged for the call
        • From a landline phone, dial the appropriate international dialing prefix, + 1-505-998-3793. Charges for this call will be assessed according to the plan you have with your landline long distance carrier.


        You can also contact T-Force via social media to make your unlock request. Just make sure you meet the unlock requirements first. Otherwise, T-Force will not be able to help you.


        To contact T-Force

        Go to the Contact Us page and use the Facebook, Twitter or Google Plus link under in the “Social Support” section.

        • andreklein

          Re: Unlock doubt

          same problem, i have contacted t-care and i'm eligible, the problem is i don't have a t-mobile sim card to use the app, is there another way to unlock?