You must be a current or former T-Mobile USA customer in order to qualify to receive an unlock code. Please review the unlock requirements. If you meet the requirements, call customer service or initiate a chat session from the contact us page to request an unlock code.
Please note that if you are not a current or former T-Mobile USA customer, you do not qualify for an unlock code, and cannot obtain one from T-Mobile. In such case, you will have to use a commercial unlocking service.
To reach T-Mobile customer care from abroad:
- From a cellular phone with a T-Mobile SIM card, dial 1-505-998-3793. You will not be charged for the call
- From a landline phone, dial the appropriate international dialing prefix, + 1-505-998-3793. Charges for this call will be assessed according to the plan you have with your landline long distance carrier.
You can also contact T-Force via social media to make your unlock request. Just make sure you meet the unlock requirements first. Otherwise, T-Force will not be able to help you.
To contact T-Force
Go to the Contact Us page and use the Facebook, Twitter or Google Plus link under in the “Social Support” section.
Excuse me Mr e2k, but how a former T-Mobile USA costumer can request a unlock code when living abroad?
I used to be one, and now i'm living on other country since July 2016. I did unlock it using the App, but now that i had it repaired it's saying it's locked again.
Do you think there is a way i can do it withou access to online costumer service? Or at least do you garantee that calling will help my situation?(just want to make sure before doing a expensive international call)
Thank you in advance
same problem, i have contacted t-care and i'm eligible, the problem is i don't have a t-mobile sim card to use the app, is there another way to unlock?