I have a pay as you go plan, the instructions for adding a data pass don't work (no option on portal). What now?

danbuche@hotmail.com

    Hi,

     

    I've tried to follow the instructions here: On Demand Data Passes - however when I reach step 4, THERE IS NO SUCH OPTION. "Add a data pass" simply doesn't exist. What's wrong?

     

    Thanks,

     

    Daniel

      All replies

      • tmo_mike_c

        Hey there and thanks for posting.

         

        You can still get a data pass, but I believe they'll only be available through the T-Mobile app, Customer Service, or the automated system when you call in. Have you tried any of those to see if they work?

          • danbuche@hotmail.com

            Hi Mike,

             

            so if this is a known bug of the portal, do you know when this will be fixed? There is a clear disconnect between your documentation and the reality of the portal.

             

            Thanks,

             

            Daniel