I signed up for the Black Friday deal this last year and the sales person messed it all up. I called in and the got to talk to a supervisor. They admitted they messed up but had to do this process that needs a "special team" to update the account to correct the error. I keep calling when after the day they say they will call by comes, and goes. No messages nothing.
Each time I call I get the same spiel, I have to go over the entire issue as if there is no record of my previous calls? I finally get a supervisor and they say they will call me the next day, or in a couple days. This has gone on since before last Christmas.
Has anyone ever seen this? I heard I could get a "salaried agent" from an article talking about bad T-Mobile customer support, but I cant figure out how to get them to let me talk to someone who will actually do something?
It sucks in my case because they are over billing me 100%, I'm supposed to be that 160 - 20 auto pay deal, but they are taking on another 140+ fees for things I'm not supposed to pay.
I traded in my phones in that deal for S7's and they were supposed to give me bill credits for them each month, and they are not. Plus theres suddenly another 99 extra fee I cant even figure out why. And the phones were put on a lease, I did not trade in my paid off phones so they could just take them and put me on a 2 year lease and take back the new ones.
I keep calling and nothing happens?
Up until this incident T-Mobile has had stellar support I've bought in again and again, told people how much I like t-mobile. But that is suddenly NOT THE CASE!
Anyone? Anyone? Buleller?