Good morning, josuevargas!
I'm not exactly sure what you mean by your first sentence:
Why my cell phone does not pass the T-Mobile ignition?
As far as updating your phone via your computer, that may be possible. What type of phone are you currently using?
Hiya josuevargas! I just wanted to check in and see if you're still having trouble. If so, we're happy to help - do you mind taking a peek at the questions Amanda asked so we can get a better idea of what's happening here? Please fill us in, we'd love to make sure you're able to use your phone!