Hey best5by3! I'm sorry the coverage let you down! Is this an area you travel to frequently? Do you remember what roaming partner your device used to connect to in these areas? I checked our AWS turn-down roster for scheduled or recent T-Mobile coverage switches - these are areas where we're implementing new LTE spectrum and turning off an older type of network signal - and found a few spots in LA and east TX listed, but these changes all happened in early 2016, and they were changes to our own network, so I'm not sure if that's related. Roaming agreements do change, and I know one of our primary domestic roaming partner's networks is undergoing a 2G sunset - so if you can remember who your device was connecting to, that might explain what's happening. If you wouldn't mind giving me the names of a few cities I'd be happy to take a peek at our maps and see what they look like so that you can at the very least be armed with information should you be travelling in these areas again.
Hi there best5by3 and thanks for telling us about this.
Just looking at a high level view, I'm seeing we do have some roaming partners in both these areas. When did you file the ticket? Did they give you the ticket number? We should be able to look it up and give you more information on it.
Hey best5by3 - I saw your other post: No roaming data connection in LA & TX continued... and am going to go ahead and mark this one answered and reply there shortly! I'm sorry you weren't able to respond here!