Disregard the question. After searching the net on this problem, I have determined that I need the T-Mobile 4 G LTE CellSpot. This will increase the signal strength. So after going on T-Mobiles chat, to find how to order, I got bounced around talking to four different people with accents that I could barely understand. Now the fourth person tried to give me the factory phone number to order. That"s when I said enough is enough and hung up.
If I had called the nearby T-mobile stores, I would have saved myself all that aggravation and found one who has them in stock.
So I went to this store and gave them my account information. Then they told me I do not qualify to receive the signal booster with my existing plan (pay as you go). I would have to sign up for a higher rate plan. in order to receive the signal booster. I declined because I make very few calls and receive few calls.
TRANSLATION; T-Mobile does not make enough money off of me to receive this device.
But what the clerk did not tell me was once I signed up for the higher rate plan, I would not be allowed to go back to the pay as you go plan. That information is listed under their terms and conditions.
It appears T-Mobile does not care if they lose customers like me. Well I do not like doing business with companies with tough terms and conditions. I am searching for my options and will kiss this company goodby.