I am wondering if anyone is having issue with I-phone 7 promotion T-mobile ran in Sept.
I traded in 3 phones. 2 Iphone 6 and 1 Iphone 5. They started credit for Iphone 5 but did not start giving me monthly credit for 2 Iphone 6. Initially I was told I had "Find my Iphone" left "On" on both phones. Then after 2 weeks of back and forth and after me getting case# from Apple showing them that "Find my Iphone" is off, without admitting their mistake they gave me full credit for one Iphone 6.
For second Iphone, I did have "Find my Iphone" left on. We received message and email. We called and had resolved it in timely fashion (Oct). We have call log to prove that. Twice then after we had called to confirm and each time we were told we should expect credit in 30 days. Now customer service (& Customer Retention) is using one of our later calls as an excuse to not provide us credit. For 2 months they kept telling us that monthly credit will start soon. But now they are giving excuse. I have case# from Apple on this phone as well. They confirmed that "Find my Iphone" has been off ever since.
So now, T-mobile has the phone without activation lock, will not give me credit, and will not return me the phone either. The fact that they gave me credit for other phone without admitting guilt clearly shows how badly they are handling their trade-ins. Now they see the opportunity to get 2 phones for $650, so I feel they are engaging in bad business practice.
This is absolutely BAIT and SWITCH and cheating on behalf of T-mobile. I have ample proofs to make my case but they would just honor their commitment.
I am all set to switch back to AT&T (or Verizon). But before I do that, as last ditch effort, I am wondering if anyone has encountered similar situation and knows of specific group within T-Mobile that can re-review the case. Else adios T-Mobile.