Starting about two months ago, I began to have problems with Data Access. My office is near 3rd and Folsom in the SOMA neighborhood of San Francisco. I was able to get a 4G LTE signal consistently up to about three months ago and now I am lucky to get any signal at all. I am paying for data and hotspot service and I can no longer use them.
Is there a T-Mobile website or phone number I can report service problems to?
Oh boy gjjohnson.
Sorry to hear you're having trouble with the service. The best way to report something like this is to Contact Us and have a Tech Care specialist put in a Service Complaint. That'll get our field techs involved to check out what's going on and make sure everything's working properly.
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