dm-2

    Can you delete my account and the phone with it? My phone currently somehow broke and the screen wont turn on or do anything; been like this for several hours now and I even tried using the charger. I went to buy a new phone and provider. Can you please delete my account and the phone with it? Thank you.

      All replies

      • snn_555

        Re: Account Deletion and Phone Deletion

        When you port your number to a new carrier your account with T-Mobile is closed.  Any outstanding balance is due at that point.  If you chose a new number, you need to contact T-Mobile in-store or on the phone to cancel your T-Mobile account.

          • dm-2

            Re: Account Deletion and Phone Deletion

            Yes please delete my account and the phone with it. I have a new phone and

            a semi-new phone provider. Still mobile but through Wal-Mart. My old phone

            is a prepaid phone and has to make my own account on it, since I will no

            longer being using my Microsoft Lumia phone I need to have it deleted since

            I'm on another plan. And thank you for the concern.