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I think the only other way would be to do it through a call to them instead. If you or eligible for a replacement, you will need to call as that is not possible to do online. You would be able to purchase a new phone online though. I do not know if they can ship overseas though.
Just wanted to check in with you to see if you were able to get a hold of out over the phone support? If not, you can call 1-505-998-3793 from a land line (international rates would apply with the provider you use) to get in touch with our support teams.