I got my December bill and I saw a charge of $471 for making international calls. It seems somehow my phone started making direct calls instead of google voice for international call. I contacted customer service because in past I have gotten text messages alerting me for overage and this time I didn't. Customer service informed me that sent 2 text messages one on 12/10 and another on 12/25. I didn't received those messages. I contacted technical support and they were of not much help as what happened to those text messages. Customer service rep did waive half of the fee but still I have to pay $1.00 per minute compared to $.01 i pay using google voice. I know this is a software glitch on phone but they also are in fault on not able to figure out what happened to the alert text messages and saying they sent text message when i didn't receive. They won't retroactive apply an international plan to last month for a 15 year old customer. I am also a bit pissed about the $1.99 that they charge now for calling to india if you don't have a plan.
I don't want to get their plan because that locks me to calling from one phone. I will have to get that on 4 line for $60 per month extra. What are my option?
I also remember I used to pay 0.20 c to india without any plan which probably i lost in all those plan changes in last couple of years. Or am i dreaming? Did they ever have 0.20 c rate to india without any international plan.
How can i track down that I didn't receive the alert text and make them believe it and adjust me bill at least for calls after 12/10?