The device must be undamaged.
With JUMP! On Demand, when you bring in your current phone to swap out for a new one, it will need to be in good working condition. We highly recommend adding handset insurance for ultimate peace of mind.
JUMP! includes Premium Handset Protection (PHP), which covers accidental damage, mechanical breakdown, loss, and theft, and provides a replacement phone up to two times in twelve months after the deductible or any processing fees are paid. If a device is damaged and does not pass inspection at trade-in, you must file a claim for the damaged device through PHP and pay the deductible or any processing fee to replace it before a trade-in for an upgrade can be initiated. However, this can be handled in one visit to a participating T-Mobile store. If you want to file a PHP claim but not process an upgrade, you can call the vendor directly without a store visit.