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Apple does use a proprietary visual voice mail app and doesn't allow ours, so there's some truth to it being from their side. That said, definitely still want to help you get it fixed! Have you tried speaking to Apple support at all to see if they have any suggested fixes?
Hey jonniehphoto. I just wanted to drop by and see if you were still having trouble with this, or if you'd had any success reaching out to Apple as Lauren suggested! Hopefully you've been able to work it out - please let us know how it's going.