Im trying to send a text to a 5 digit number and i get a response, "Service Access Denied", why?

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  Re: Im trying to send a text to a 5 digit number and i get a response, "Service Access Denied", why?

  tmo_mike_c Jan 25, 2017 9:58 AM (in response to mnikatorr)

  • Member Since: Jun 25, 2012

  Wow, that's no good mnikatorr.

   

  Is this the only number you're having trouble with? Can you test other short codes to see if they work? Just a heads up, if the short code is for an international number, we can't guarantee it'll will work.
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  Re: Im trying to send a text to a 5 digit number and i get a response, "Service Access Denied", why?

  tmo_marissa Jan 31, 2017 8:27 AM (in response to mnikatorr)

  • Member Since: Sep 7, 2016

  Hi there mnikatorr!  Just wanted to drop in and see if you'd had a chance to test other short codes to see if this issue is isolated to a particular number.  How is everything going?

   

  - Marissa
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  Re: Im trying to send a text to a 5 digit number and i get a response, "Service Access Denied", why?

  magenta1398000 May 4, 2017 9:27 AM (in response to mnikatorr)

  • Member Since: May 4, 2017

  Im having the same issue is there a way to have this fixed?
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    Re: Im trying to send a text to a 5 digit number and i get a response, "Service Access Denied", why?

    tmo_marissa May 7, 2017 4:42 PM (in response to magenta1398000)

    • Member Since: Sep 7, 2016

    Hey, magenta1398000! That's no good - can you fill in a few details for us? What type of account do you have? Do you see this error message when you're texting one particular short code, or all short codes? Is this your first time giving this a shot, or did this work for you previously and suddenly stop? Thanks!

     

    - Marissa
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  Re: Im trying to send a text to a 5 digit number and i get a response, "Service Access Denied", why?

  snn_555 May 4, 2017 1:58 PM (in response to mnikatorr)

  • Member Since: Mar 1, 2015

  Make sure there are no service blocks on your account features.  I had this issue once and some setting had been opted into to block particular services.

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