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  Re: Im trying to send a text to a 5 digit number and i get a response, "Service Access Denied", why?

  tmo_mike_c Jan 25, 2017 9:58 AM (in response to mnikatorr)

  • Member Since: Jun 25, 2012

  Wow, that's no good mnikatorr.

   

  Is this the only number you're having trouble with? Can you test other short codes to see if they work? Just a heads up, if the short code is for an international number, we can't guarantee it'll will work.
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  Re: Im trying to send a text to a 5 digit number and i get a response, "Service Access Denied", why?

  tmo_marissa Jan 31, 2017 8:27 AM (in response to mnikatorr)

  • Member Since: Sep 7, 2016

  Hi there mnikatorr!  Just wanted to drop in and see if you'd had a chance to test other short codes to see if this issue is isolated to a particular number.  How is everything going?

   

  - Marissa
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  Re: Im trying to send a text to a 5 digit number and i get a response, "Service Access Denied", why?

  magenta1398000 May 4, 2017 9:27 AM (in response to mnikatorr)

  • Member Since: May 4, 2017

  Im having the same issue is there a way to have this fixed?
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    Re: Im trying to send a text to a 5 digit number and i get a response, "Service Access Denied", why?

    tmo_marissa May 7, 2017 4:42 PM (in response to magenta1398000)

    • Member Since: Sep 7, 2016

    Hey, magenta1398000! That's no good - can you fill in a few details for us? What type of account do you have? Do you see this error message when you're texting one particular short code, or all short codes? Is this your first time giving this a shot, or did this work for you previously and suddenly stop? Thanks!

     

    - Marissa
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      Re: Im trying to send a text to a 5 digit number and i get a response, "Service Access Denied", why?

      magenta3638594 Dec 26, 2017 5:28 PM (in response to tmo_marissa)

      • Member Since: Dec 26, 2017

      Thanks Marissa. I have a T-Mobile account. I have a J7 Samsung phone. It was working and it suddenly stopped.
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      Re: Im trying to send a text to a 5 digit number and i get a response, "Service Access Denied", why?

      magenta3638594 Dec 26, 2017 5:53 PM (in response to tmo_marissa)

      • Member Since: Dec 26, 2017

      All short messages stopped working.
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        Re: Im trying to send a text to a 5 digit number and i get a response, "Service Access Denied", why?

        tmo_marissa Dec 26, 2017 5:56 PM (in response to magenta3638594)

        • Member Since: Sep 7, 2016

        Yikes -- sorry to read that! Can you let me know what type of account you have (postpaid or pay in advance)? Are you using the DIGITS service? Lastly, have you had a chance to test this with more than one code? Thanks!

         

        - Marissa
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  Re: Im trying to send a text to a 5 digit number and i get a response, "Service Access Denied", why?

  snn_555 May 4, 2017 1:58 PM (in response to mnikatorr)

  • Member Since:

  Make sure there are no service blocks on your account features.  I had this issue once and some setting had been opted into to block particular services.

  1 of 1 people found this helpful
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  Re: Im trying to send a text to a 5 digit number and i get a response, "Service Access Denied", why?

  marya4 Sep 26, 2017 2:09 PM (in response to mnikatorr)

  • Member Since: Sep 26, 2017

  Hi, I am having the same issue. I do not know how to check if I have ever opted in to block particular services. All I know is that it stopped working one day, and now every time I try to text to a 5 digit number, I get a reply "Service access denied." Please help!
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  Re: Im trying to send a text to a 5 digit number and i get a response, "Service Access Denied", why?

  crazycatlady333 Aug 21, 2018 7:28 AM (in response to mnikatorr)

  • Member Since: Aug 21, 2018

  I am having the same issue. I went to Tmobile,  they said I have no blocks on my account.  It used to work, it suddenly stopped. It is all short coded. I have a Galaxy 8+. I called the radio stations. They said it is not on their end. Please help! Thank you.
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    Re: Im trying to send a text to a 5 digit number and i get a response, "Service Access Denied", why?

    magentatechie Aug 21, 2018 7:47 AM (in response to crazycatlady333)

    • Member Since: Sep 20, 2017

    Hey there, folks! There is a short code block that can appear on an account.  I'm not sure if the store has access to the tool used to remove it.  You'll need to reach out to 611 or T-Force to check and if short codes aren't blacklisted, they can file a trouble ticket for you.