I'm being robbed. I did the trade in deal deal for 2 iphone 6+'s, I never would have traded if not for the "free" iphone 7 credit deal. Back in september I ordered the two phones and they were delivered in early october. I completely wiped the 2 iphone 6's before sending them back, and by "completely wiped" I reinstalled IOS using itunes. If you've ever done this you know that to reinstall the ios system your "find my iphone" needs to be turned OFF, itunes won't let you proceed until you do this.
So...both 6's are completely cleaned and ios reinstalled and they are shipped back. Everything seems good but november comes and no credit, so I call CS and I'm told to wait at least 2 months before seeing the credits. OK, december bill gets here and still no credit. Call again and told the same thing. January bill comes and same thing. Now yesterday I get a call telling me that I WON'T be getting the monthly recurring credits because I sent both 6's in with "find my iphone" still turned on. NOT POSSIBLE.
This isn't the first issue I've had with upgrading a phone, 2 years ago I sent in my wife's iphone 5 to upgrade to the 6 and got a call telling me I wouldn't get credit for it because I never sent it in. I had to search through all my tmo communications and found a picture THEY sent me showing the 5 had been received, if I hadn't found the random picture I wouldn't have gotten credit for that phone. Now they are refusing to credit me for TWO phones.
This whole trade in deal definitely seems like it was a scam. I don't think TMO was prepared for the number of people who would use the deal and now they're trying to get out of crediting people.
I spent over 2 hours on the phone yesterday and my wife spent at least an hour and she finally got somebody to transfer her to an upper level support service person who finally told her things would get fixed. I'm not holding my breath....
How many other people are hearing the same thing and being denied their monthly credits???