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thomas069

    i can not load or login to the two links below

    when i teather to my laptop. works from android.

    https://account.t-mobile.com/

     

    https://my.t-mobile.com/login/login-check.html

     

    but i can  view the page below.

     

    Cell Phones | 4G Phones | iPhone and Android Phones | T-Mobile

     

    I think it has to do with how many different subnets you jump to get on the net.

     

    Tracing route to 172.56.145.17 over a maximum of 30 hops

     

      1     2 ms     2 ms     1 ms  192.168.43.1

      2    77 ms    39 ms    39 ms  10.160.128.176

      3    43 ms    38 ms    39 ms  10.170.204.5

      4    89 ms    27 ms    38 ms  10.170.204.11

      5    89 ms    47 ms    49 ms  10.164.162.234

      6    54 ms    34 ms    39 ms  10.164.162.227

      7    66 ms    37 ms    39 ms  10.164.161.134

      8    85 ms    38 ms    38 ms  m114a36d0.tmodns.net [208.54.74.17]

      9    40 ms    38 ms    39 ms  172.56.145.17

     

     

    Need help phone is to small to read without vision getting all blurry

     

    thanks

    Thomas

      All replies

      • thomas069

        Re: Can not login to my-tmobile

        this is what i get

        The server at account.t-mobile.com is taking too long to respond.

         

            The site could be temporarily unavailable or too busy. Try again in a few moments.

            If you are unable to load any pages, check your computer’s network connection.

            If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.

        Need help phone is to small to read without vision getting all blurry

         

        also cannot get to

        https://consumerist.com

        • tmo_mike_c

          Re: Can not login to my-tmobile

          I tested out those links thomas069 and they should be working for you. Can you test them again using another browser to see if you're able to load those pages? Also, have you changed any settings within Firefox or downloaded anything to your computer that could be keeping Firefox from working properly?

            • thomas069

              Re: Can not login to my-tmobile

              I have not changed any settings or download anything.

               

              i have tried google chrome still a no go

              i have tried internet explorer still a no go.

              i have tried opera still a no go.

              I downloaded safari  just now still a no go.

               

              it says safari cant open page

               

              safari cant open the page  because the server where the page is located is not responding

               

               

              i get this alot from my opendns updater see image tmomismatch.bmp

              thanks

              Thomas

                • theartiszan

                  Re: Can not login to my-tmobile

                  Sounds like there could be a routing issue with what opendns is reporting. Can you attempt using Google dns of 8.8.8.8 instead and see if you can access it then? I have tested the site with 4 different internet connections from 4 different providers and they all worked for me.

                    • thomas069

                      Re: Can not login to my-tmobile

                      That does not work either it only happens when i am teatherd  to my phone works fine on other connections.

                       

                      I would think it would be a problem with https but i can get to my bank ebay paypal. etcc... all work fine

                       

                       

                      Thanks

                      Thomas

                        • tmo_mike_c

                          Re: Can not login to my-tmobile

                          Hmm. Are you able to test by tethering to another device? We don't have any reports of the site giving folks trouble like this so it's worth a shot to give that a try. The last resort is having you Contact Us and getting Tech Support to file a Help Desk Ticket and have our web team check this out further. I suggest you test tethering to another device first to see if this is only happening with the one laptop.

                            • thomas069

                              Re: Can not login to my-tmobile

                              C:\Documents and Settings\Tech>tracert my.t-mobile.com

                               

                              Tracing route to 26e7o.x.incapdns.net [192.230.74.144]

                              over a maximum of 30 hops:

                               

                                1     *        *        *     Request timed out.

                                2     *        *        *     Request timed out.

                                3     *        *        *     Request timed out.

                                4     *        *        *     Request timed out.

                                5     *        *        *     Request timed out.

                                6     *        *        *     Request timed out.

                                7     *        *        *     Request timed out.

                                8     *        *        *     Request timed out.

                                9     *        *        *     Request timed out.

                              10     *        *        *     Request timed out.

                               

                              C:\Documents and Settings\Tech>tracert consumerist.com

                               

                              Tracing route to consumerist.com [192.0.79.33]

                              over a maximum of 30 hops:

                               

                                1     *        *        *     Request timed out.

                                2     *        *        *     Request timed out.

                                3     *        *        *     Request timed out.

                                4     *        *        *     Request timed out.

                                5     *        *        *     Request timed out.

                                6     *        *        *     Request timed out.

                                7     *        *        *     Request timed out.

                                8     *        *        *     Request timed out.

                                9     *        *        *     Request timed out.

                              10     *        *        *     Request timed out.

                              11     *        *        *     Request timed out.

                              12     *        *        *     Request timed out.

                              13     *        *        *     Request timed out.

                              14     *

                               

                              this is what i get on a trace

                               

                              the thing they have in common is the 192.x.x.x.x  which is reserved for private ip address schemes in which tmobile uses for mobile phones.

                               

                               

                              thanks