T-mo is charging me for data provided by my home ISP. Stay with me for a moment... I live in rural america where tmo has NO SERVICE and so without their Personal CellSpot connected to my router, I would have ZERO phone or data on my device while at home. Following??? So if I were to unplug my home router I would not be able to send/receive calls, texts or data from my tmo phone.
Yesterday, while sitting in my living room connected to my CellSpot receiving data from my ISP/router, I received sms notification from tmo that I had exceeded 26GB data on my UNLIMITED PLAN and I would therefore be throttled from now until my billing cycle renews should Tmo determine necessary for load balancing on their network. Wait. What!? 85-90% of that 26GB of data was delivered by my ISP, not Tmo's network, and yet they see it as consuming their resources. And now I'm being unjustly penalized. What am I missing here?
Logic would suggest, customers on paid limited plans and prepaid also utilizing the CellSpot are getting ripped off because Tmo counting data provided by customer's ISP as going against their monthly allotment. Wouldn't this be classified as fraudulent activities?
Did you know that Tmo considers us rural subscribers using WiFi and CellSpot calling as data points for their network coverage maps!? They are misrepresenting their coverage to potential customers. More fraud.
Additionally, since I cannot lock down my CellSpot as AT&T and Verizon customers are permitted to do with their analogous femtocell/microtower, I'm left providing data and cell service to anyone in my neighborhood that can grab my signal. As is common with rural internet providers, I have a data cap. I could be unfairly paying to provide data and cell to Tmo subscribers, and subject to data overages with my ISP as a result. Illegal.
This has to be breaching consumer protections laws. Tmo is building out their coverage on the backs of their subscribers, having us to fill in the holes of their networks. It's no wonder they give away these CellSpot devices rather than charge for them. It's a slap in the face they now want to throttle my data when the majority of what my device consumes is provided by my home ISP. Repeated calls to Tmo have not brought about any response or follow-up from higer up reps. Any suggestions on where to take this fight?