Apple iPhone 6 Plus IOS 10.2
For every call I receive it also logs one missed call.
I tried turning off wifi calling and that did not help.
I have also reset network settings (Settings > General > Reset > Reset Network Settings)
This has been happening since at least Nov 15, 2016. I am not sure when I put the 10.2 OS upgrade on my phone, but it might have been about this time.
Thanks in advance
Are you using any third party calling apps? Does it show the missed call as the same person who called you?
No third party calling apps.
Yes, same person shows as missed as the received call.
It happens most of the time, but there are some calls that this did not happen on.
It is interesting....
Thanks for clarifying. Do you happen to notice if you are having this issue when you are in an area that has low coverage?
No has happened in various locations, I do believe some in low reception areas, but also some at my work where I normally have at least 3 bars. I have turned off wifi calling, that didn't seem to make much of a difference. Recently I turned off "Calls on Other Devices" in the phone settings. I have not had it happen since, but I have only received a handful of calls. When calling myself from a another phone I have never been able to recreate it. I almost wonder if it has something to do with when the device is locked and waking up or something.
Hmm, I think you were on to something with that "Calls from other devices" thing. Do you know if the calls that you were getting a missed call notification on happened to be from other iPhone users that perhaps called you using FaceTime Audio? If so, do you have any other iOS devices where you are signed in with your Apple ID?
I do not know if callers were on iPhones or not, but I suspect not. Some that showed missed were from 800 numbers and people that I know do not have iPhones.
Thanks for clarifying. I am not entirely sure what could be causing this I think we may need to do a restore on your device through iTunes. You can follow these steps for instructions on how to complete the reset as well as back up your phone.
Hey brenttempleton63! We just wanted to check in and see if you'd tried the reset that Chris recommended. Did you have a chance to complete it? If so, is your phone still missing calls? Please let us know if you're still having problems!
Ufortunately I have not had the chance to do the reset. I have not had a problem since I turned off the hand-off function. Which I would like to turn back on, but haven't. There has also been an IOS patch update released since we started this thread, not sure if it might have an impact.
If I reset my phone, do I need to treat it as a new phone and re-install all of my apps or can I do a restore from backup, that will make a big difference for when I can do this. I assumed I need to treat it as a new phone to make sure everything is cleared out.
Thanks for checking
You can restore from your backup I know it is a pain doing a full reset but the restore from backup will be much easier.
Hi Brent! We're just touching base to see how everything's going here. Were you able to backup, reset and restore your phone successfully? Did it resolve the calling issues you've been having?
Since I turned off the "Calls on other devices" setting, I have not seen this happen. So I have just turned that feature back on and will have to see. I unfortunately don't get very many calls, so it might take a few days to see if it comes back. There was a minor IOS Update that has been applied also since we started this discussion. If I see the duplicated calls after re-enabling this the "Calls on Other Devices" feature, then I will restore from backup.
Thanks for not forgetting about me.
Of course! Thank *you* for the update. Glad to hear things are running more smoothly now! Please keep us posted if the issue returns.
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