ghalbader

    can any one tell does the plan pay as you go ends by it self if not used for long time or there are other way?

      All replies

      • miket

        Re: cancel serviese

        Your post is uncomprehensible.

          • ghalbader

            Re: cancel serviese

            I would like to cancel service of my mobile number

            My plane pay as you go

            I did not use my phone number since  9/9/2016

            i tried to contact T-mobile through the phone by dialing 611 no luck also T tried the international number also I can not get connected

            now the question is

            Is there another way to cancel it?

            please advice

            Thank you

              • miket

                Re: cancel serviese

                Since you were on a pre-pay plan - there is nothing for you to do.   Your service was obviously cut off a few months ago - which is why you can't use it.  You shouldn't be getting any bills.

                  • ghalbader

                    Re: cancel serviese

                    thank you for the reply , but still I have balance and it is deducted each month

                    January will be the last month for the payment then it will be zero

                    does this will be the end and I will not pay anything more in the future

                    please advice

                    thank you

                      • e2k

                        Re: cancel serviese

                        Once you reach a zero balance, your service will be disconnected at the end of the billing cycle.

                          • bigapplegreg

                            Re: cancel serviese

                            e2k wrote:

                             

                            Once you reach a zero balance, your service will be disconnected at the end of the billing cycle.

                            You mean once the balance drops below $3.00 (the monthly fee of the Pay As You Go plan), don't you?

                             

                            Once the balance drops below $3.00 and that month of service ends, is there a grace period during which the phone number is out of service but T-Mobile keeps the phone number available for reactivation?

                            • ghalbader

                              Re: cancel serviese

                              the below information is from my account status and it said account active do you think is because there is a balance in the account?

                              thanks

                               

                               

                              Account balance: $3.00

                               

                               

                              Account status: Active

                              Next payment amount :$3.00

                               

                               

                              Next charge date:01/27/2017

                              Auto-Pay settings:OFF

                                • e2k

                                  Re: cancel serviese

                                  You'll be charged $3 for the next billing cycle, bringing your balance down to zero. Following the next billing cycle, at your service will be disconnected. You need not pay any additional monies.

                              • miket

                                Re: cancel serviese

                                This is a user's forum.  It sounds like, maybe, you financed a phone thru TM?  If you have an account number to refer to you could always contact CS via TM's 800 number.

                                • bigapplegreg

                                  Re: cancel serviese

                                  ghalbader wrote:

                                   

                                  thank you for the reply , but still I have balance and it is deducted each month

                                  January will be the last month for the payment then it will be zero

                                  does this will be the end and I will not pay anything more in the future

                                  please advice

                                  thank you

                                  I hope you don't have a credit or debit card set up in your account for automatic refills.