cancel serviese

ghalbader

    can any one tell does the plan pay as you go ends by it self if not used for long time or there are other way?

      All replies

      • miket

        Re: cancel serviese

        Your post is uncomprehensible.

          • ghalbader

            Re: cancel serviese

            I would like to cancel service of my mobile number

            My plane pay as you go

            I did not use my phone number since  9/9/2016

            i tried to contact T-mobile through the phone by dialing 611 no luck also T tried the international number also I can not get connected

            now the question is

            Is there another way to cancel it?

            please advice

            Thank you

              • miket

                Re: cancel serviese

                Since you were on a pre-pay plan - there is nothing for you to do.   Your service was obviously cut off a few months ago - which is why you can't use it.  You shouldn't be getting any bills.

                  • ghalbader

                    Re: cancel serviese

                    thank you for the reply , but still I have balance and it is deducted each month

                    January will be the last month for the payment then it will be zero

                    does this will be the end and I will not pay anything more in the future

                    please advice

                    thank you

                      • e2k

                        Re: cancel serviese

                        Once you reach a zero balance, your service will be disconnected at the end of the billing cycle.

                          • bigapplegreg

                            Re: cancel serviese

                            e2k wrote:

                             

                            Once you reach a zero balance, your service will be disconnected at the end of the billing cycle.

                            You mean once the balance drops below $3.00 (the monthly fee of the Pay As You Go plan), don't you?

                             

                            Once the balance drops below $3.00 and that month of service ends, is there a grace period during which the phone number is out of service but T-Mobile keeps the phone number available for reactivation?

                            • ghalbader

                              Re: cancel serviese

                              the below information is from my account status and it said account active do you think is because there is a balance in the account?

                              thanks

                               

                               

                              Account balance: $3.00

                               

                               

                              Account status: Active

                              Next payment amount :$3.00

                               

                               

                              Next charge date:01/27/2017

                              Auto-Pay settings:OFF

                                • e2k

                                  Re: cancel serviese

                                  You'll be charged $3 for the next billing cycle, bringing your balance down to zero. Following the next billing cycle, at your service will be disconnected. You need not pay any additional monies.

                              • miket

                                Re: cancel serviese

                                This is a user's forum.  It sounds like, maybe, you financed a phone thru TM?  If you have an account number to refer to you could always contact CS via TM's 800 number.

                                • bigapplegreg

                                  Re: cancel serviese

                                  ghalbader wrote:

                                   

                                  thank you for the reply , but still I have balance and it is deducted each month

                                  January will be the last month for the payment then it will be zero

                                  does this will be the end and I will not pay anything more in the future

                                  please advice

                                  thank you

                                  I hope you don't have a credit or debit card set up in your account for automatic refills.