4 Replies Latest reply: Jan 18, 2017 5:11 PM by snn_555

    Getting the ZTE Zmax Pro up to working conditions

    snn_555

      I know there is no known timeline for updates for this low-tier phone, but having something to go on would be nice in the way of info regarding progress to repair issues that hinder everyday operations.

       

      screen glitches

      random freezing

      missing predictive text

      failed SMS send/receive

      MMS unable to send/receive without disabling WiFi

      slow fingerprint reader

      random RCS vs SMS

      phone mutes itself when notifications come in while on a call (must hang up and call back)

      will not set up with "nearby device" (LG G4)

       

      I have used the same SIM in my LG G4 and both the phone and the card work fine.  This issue is the ZTE, not the LG nor the SIM nor the network.  Phone has been FDR several times.

       

      TMO_Z981V1.0.0B07

      Z981H01

      6.0.1

      u88A

        • 1. Re: Getting the ZTE Zmax Pro up to working conditions
          theartiszan

          That is really weird. Don't have this device do I don't have any point of reference. When you did the master reset did you test it without the SD card or restoring any applications? I'm wondering if the is something conflicting. Ultimately it is up to the manufacturer to release updates to resolve problems with the phone. Carriers can only report what the users experience for the manufacturer to research develop test as release a fix for. Being a lower end manufacturer I would be shocked if it got updated version of Android. Might be worth asking the manufacturer.

          • 2. Re: Getting the ZTE Zmax Pro up to working conditions
            snn_555

            No SD card, no backup, so no restoration.  Might have been T-Mobile who paused the update for the T-Mo ZMP since the Metro ZMP update was having issues.  Not too sure about lower-tier phone manufacturer, but yeah 9th in the world is not the best I guess.  I'm sure the 7.0 update this month or next will clear a lot of it up.  The ZMP is on the update list, just not on T-Mobile's list yet.  But then, T-Mobile's updates and software versions page has been a few behind on a lot of devices for a while now.  Being a stock Android iteration, I wouldn't think it to be that drawn out of a process.  No worries, the ZMP is just a backup phone for the LG G4.

            • 3. Re: Getting the ZTE Zmax Pro up to working conditions
              tmo_amanda

              Hey snn_555!

               

              I'm sorry you're having so many issues with this device. From looking at all the troubleshooting steps you have attempted, I don't think any additional troubleshooting will help.

               

              - For the SMS/MMS issues, the fixes for these will be resolved in a future software update.

              - For the device freezing, the only recommendation is a hard reset which you've already completed.

               

              Thank you for putting this on the radar. I'll definitely pass the list of issues on in hopes that the next update will resolve each of them.

              • 4. Re: Getting the ZTE Zmax Pro up to working conditions
                snn_555

                Let us know when we can expect the update!  Thanks!