Why would t mobile have a different social security number on my account

marie1980e

    I Gave my correct social security number when I signed up and all of a sudden they say that's not the SSN on file for me.

      All replies

      • tmo_amanda

        Oh no! I'm sorry this happened to you, marie1980e. I'm not exactly sure why your SSN would be different but that's something that's correctable. You can go to the closest Retail Store and bring a government issued photo I.D., proof of address and your social security card to get it updated. Again, I'm sorry for the hassle but it's definitely something we can get fixed.

        • taza

          With all the data breaches and info theft going on T - Mobil executives, when someone calls customer service and all of a sudden the last four digits of their social security don't match anymore (even though they matched before for years) because their social security number has been changed, THAT IS A CAUSE OF GREAT CONCERN AND TOTALLY UNACCEPTABLE ! Is your server malfunctioning, or the system has been breached by a software which jumbled up customers' information in the process ? What good all the service you provide would be IF YOU CANNOT PROTECT OUR IDENTITY ! IF THAT IS WHAT'S GOING ON.