Customer service with T-Mobile is absolutely terrible. Every single month, it takes multiple phone calls to pay my bill and you ask more and more questions each time my mom or I calls to pay it. You never let us set up an autopay and I never knew my PIN and I've never been able to recover it.
Please help me end the multiple phone calls to pay one $30 bill.
We definitely should not be making it harder to pay your bill If you forgot your 4 digit account pin you can follow these steps to update your PIN using our automated system.
You can also follow these steps to set up auto pay if your account is eligible.
Manage your T-Mobile account