My goodness mnmobile! It sounds like you have been through quite a bit with this call quality issue. I think it is safe to say that with all the equipment that you have had exchanged/reset/changed out that the issue may not be hardware related but rather something on the network. I know you said that you have spoken with our tech support already on this but I am curious if they opened a service request ticket for you? Do you know if this issue tends to happen more when you are in a specific area?
It is hard to say if it happens more in a specific area. I work from home, so that is where most of my call originate. Also, tech support did open a ticket, but there does not seem to be a tower issue.
As of Friday evening, tech has me trying something else. They have had me turn VoLTE off on my phone. So now I will be using my phone without this off and no apps installed. All very frustrating.
I suppose my major issue her is that I spent money first on a new phone and then on a new Bluetooth. If the issue turns out to be this VoLTE setting, I am not going to be a very happy camper. Fist because of the expense I incurred trying to resolve this and secondly because the resolution to turn of a feature that is supposed to enhance call quality etc is not really what i would consider an acceptable resolution.
I totally understand. Turning off VoLTE is by no means a permanent solution. This is most likely to help the tech support teams isolate which part of the network is causing the issue. I am not sure if the tech set up a follow up with you but I would definitely recommend that you keep an eye out for the issue appearing again and let our tech support know if the issue persists.
Usually when someone says that they have trouble hearing me it's because the phone's mic has moved to a different position. The longer a call goes on, the lazier I get and the phone drifts around.
Yep, it's bad! Ppl are experiencing frustrating absolutely inexcusably Horrable call quality from my galaxys8. That's my #1 issue.
it's a telephone 1st. And it doesn't work.
It's cellular voice. I don't use Wi-Fi calling.
Also experiencing screen flickering when connected to Bluetooth. And
Data connection issues. Only on t moble s networks
If my issues are not fixed in 30 day( a generous time frame) I will return it and reactivate my samsung galaxy s5. Where I had Excellent call quality.
No forgiveness it's an $800 phone for craps sake.